Service Desk

Should you have any questions or issues, the Service Desk serves as the gateway to the services offered by CSCS. The staff is familiar with all services and their operating conditions.

Service desk staff is available from Monday to Friday between 8:00 and 17:00, except during the Christmas break (24 – 31 December) and public holidays in Ticino.

Basic Support includes resolving problems with utilising services in the Service List. Additional support such as optimisation of codes, installation of other packages/versions of those already available, usage of third party licensed software, investigation into why a user application is not running properly or application-specific usage consultancy, etc. is not included.

FAQ

We compiled a selection of the most frequent technical questions from our users over the years; please check here. Users already registered have access to a more detailed documentation on the Alps (Eiger) multicore facility here and on the Alps (Daint) hybrid facility here

Tutorials

Follow this link to find material from courses and webinars regularly organised by CSCS.